At BeauGen, our primary goal is to make your breastfeeding and pumping journey as comfortable and successful as possible. We deeply value all feedback, both positive and negative, as it allows us to continuously improve our products and provide you with the best possible solutions. 

Today, we will address some of the common concerns shared by customers who haven't been fully satisfied with our breast pump cushions. Our intention is to provide understanding, education, and potential solutions so that you can get the most out of your pumping experience with BeauGen.

Challenge: Cushions Not Sticking Properly

We understand that some of you may have experienced difficulty with the cushions not adhering properly to the flange. To ensure a secure fit, follow these tips:

• Press and smooth the cushion against the flange using your thumb, as demonstrated in our "How to Insert Cushion" video at the 0:45-minute mark. The cushion's natural tackiness helps it stick to the flange.
• Ensure both the cushion and flange are dry. If the cushion becomes wet, it may lose its tackiness. Once it's air-dried, it will regain its stickiness.
• Try adding a small amount of lubricant, such as coconut oil, to the inside of the flange before inserting the cushion. This will provide additional stickiness and help create a better seal.
• Remember, "training" your cushion by placing it over the back of your flanges or around a cylindrical object of similar diameter can help the material relax and better conform to your breast and flange. Check out our video on "Training Your Cushions" for a visual guide.

Challenge: No Let Down or Decreased Output

If you've experienced difficulties achieving letdown or noticed a decrease in output while using BeauGen cushions, we're here to help you troubleshoot:

• A proper seal is essential for maintaining suction. Ensure the flange is properly sized to your needs based on the diameter you need to pump effectively. For example, if you normally use a 21mm flange while pumping without the cushions, considering sizing up to a 24mm flange when using the cushions to ensure enough room for your nipple to move within the flange during pumps.
• The cone part of the cushions do not need to lay flush to the flange. In fact, as long as there is a good seal at the pinch point or where the cone meets the tunnel of the flange, proper suction will be achieved.
• For no letdown issues, focus on establishing a proper seal. The cushion's design intends to lightly adhere to your breast tissue, helping it move with your nipple while pumping. This can help reduce friction and enhance comfort.
• Incorporate "training" the cushion and using a lubricant like coconut oil to aid insertion. These steps can assist in achieving a comfortable fit and better seal.

Challenge: Cushions Not Fitting Flange

If you've encountered issues with the cushions not fitting inside your flange, rest assured that BeauGen cushions are designed to fit flange sizes 21mm to 28mm. To address sizing concerns:

• "Train" your cushions by stretching them over the back of your flanges or similar cylindrical objects for about 45 minutes to an hour. This gentle stretching helps the material relax and better conform to your breast and flange, similar to "breaking in" new shoes.
• Inserting the cushion may be easier if you add a small amount of lubricant to the inside of the flange before placement. This will aid in a smoother insertion process.

We want to sincerely thank each of you for sharing your experiences with BeauGen breast pump cushions. Your feedback helps us enhance our products and provide better solutions for all pumping moms. Our commitment to your comfort and success remains unwavering. 

If you're facing challenges with our cushions, we encourage you to give our tips a try. If you're still encountering issues, please reach out to our customer support team. Together, we'll work towards creating a more comfortable and effective pumping experience for you. Your journey is important to us, and we're here to ensure that your breastfeeding experience is as smooth and rewarding as possible.