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Frequently Asked Questions

Our Mommy Care Team is always here for you. Please reach out at anytime. 

General

Will the breast pump cushions work with my pump?
Do I need your product if I don’t have any problems with pumping?
Do I need your product if I am not pumping?
Can I use these breast pump cushions like a nipple shield to nurse my child?
Will the Clearly Comfy Cushions 2.0 and first generation Clearly Comfy Cushions last longer or as long as the Original BeauGen Breast Pump Cushions?
I like the Original BeauGen Breast Pump Cushions. What’s the advantage of the Clearly Comfy Cushion 2.0?
Will you re-stock the Original BeauGen Breast Pump Cushion?
I like the first generation Clearly Comfy Cushions. What’s the advantage of the Clearly Comfy Cushions 2.0?
Will I still be able to purchase the first generation Clearly Comfy Cushion?

Sizing

How thick is the breast pump cushion? Will I need to go up a flange size to use it?
What size flanges work best with the Clearly Comfy 2.0 Breast Pump Cushions?
Will you offer larger/smaller sizes in the Clearly Comfy Cushion 2.0?
Can I still do the fold method with the Clearly Comfy Cushion 2.0?
The breast pump cushions don’t seem to fit around my nipples. Is there a way to stretch them?

Pumping experience

Will the breast pump cushions help to increase my supply?
Will the breast pump cushions affect my letdown?
Will the breast pump cushions work for everyone?
Will cushions help with elastic nipples?

Care

How do I wash my breast pump cushions?

Material

What are the breast pump cushions made of?
Why are the Original BeauGen Breast Pump Cushions so sticky?
The Clearly Comfy Cushions 2.0 feel tackier than the first generation Clearly Comfy Cushions. Is that okay?

Shipping

When will I receive my order?
Do you ship internationally?

Returns

What is your return policy?

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Do you still have questions?

You can reach our Mommy Care Team at pumped@beaugen.com, or on FacebookInstagramLinkedInPinterestYouTube, and by texting SUPPORT to 919-439-3942.

General:

Will the breast pump cushions work with my pump?

Our breast pump cushions will work with most major pump brands and accessories. However, the breast pump cushion is not guaranteed to work with the Pumpin Pals flanges due to their unique design requirements.  To inquire about compatibility with a specific product, contact us at pumped@beaugen.com.

Do I need your product if I don’t have any problems with pumping?

That’s great that you don’t find any discomfort while pumping! A secondary use of our breast pump cushions is to help you with sizing if you are in between flange sizes.

Do I need your product if I am not pumping?

Our product is exclusively designed for breast pumping moms. If you are not choosing to pump, you don’t need our cushions – though you still get our love and support!

Can I use these breast pump cushions like a nipple shield to nurse my child?

Please be aware that the breast pump cushions are potential choking hazards for small children. Only use the cushions with a breast pump as intended. 

Will the Clearly Comfy Cushions 2.0 and first generation Clearly Comfy Cushions last longer or as long as the Original BeauGen Breast Pump Cushions?

We recommend replacing our breast pump cushions every 2-8 weeks, depending on frequency and duration of each pumping session. Replacing your cushions regularly will help you get the most out of each pumping session. 

Please note that the cushions' longevity will vary for each mom based on a variety of factors, including: frequency of use, care of cushions, and length of pumping session. Watch for signs of wear, such as thinning or tearing, as that is when you will know it is time to replace your cushions.

If your cushions last less than 30 days, please reach out to our Mommy Care Team for assistance.

I like the Original BeauGen Breast Pump Cushions. What’s the advantage of the Clearly Comfy Cushions 2.0?

We’re glad to hear that you like the Original BeauGen Breast Pump Cushions. Over the past year, we’ve received feedback from many of our BeauGen mamas requesting soft, stretchy cushions that are clear to better help with nipple alignment.

Will you re-stock the Original BeauGen Breast Pump Cushion?

At BeauGen, our mission is to develop solutions that address the challenges our mamas face. We’ve received feedback over the years that mamas are looking for clearer cushions to help with alignment. We pride ourselves in having our ear to the ground so that we’re ready to solve problems when they arise. 

So we’ve been hard at work with our manufacturer to develop a cushion that is soft and stretchy like our original cushion, but also meets our customers’ request for a clear cushion. 

Currently, we are sold out of our Original BeauGen Breast Pump Cushion and are not restocking them at this time.

I like the first generation Clearly Comfy Cushions. What’s the advantage of the Clearly Comfy Cushions 2.0?

Some of our BeauGen Moms missed the qualities of the Original BeauGen Breast Pump Cushions (white cushions), so we reimagined Clearly Comfy Cushion 2.0 using new technology to create a seamless cushion that features the clear color from its predecessor, while also achieving the soft and stretchy qualities of the Original Breast Pump Cushion. The seamless design, perfect alignment, and better suction make the second generation of Clearly Comfy Cushions the best of both worlds.

Will I still be able to purchase the first generation Clearly Comfy Cushion?

No, at this time, we plan on carrying the Clearly Comfy Cushions 2.0 in our BeauGen store. Some of our wholesalers may still have first generation Clearly Comfy Cushions in stock. Please reach out to our Mommy Care Team at pumped@beaugen.com and we can provide you with their contact information. 

 

Sizing

How thick is the breast pump cushion? Will I need to go up a flange size to use it?

All of our breast pump cushions are 1mm thick on both sides, so cushions will reduce the flange size by approximately 2mm. We recommend going up a flange size unless you are in between sizes. If you experience any uncomfortable rubbing during your first use, you can also try the fold method (i.e. - User Tips 5 & 6).

What size flanges work best with the Clearly Comfy 2.0 Breast Pump Cushions?

We recommend the Clearly Comfy Cushions 2.0 for moms looking for a desired flange fit between 19-25mm. Therefore, our breast pump cushions are compatible with flanges sizes 21-27mm.

Some mamas do find success achieving a 17mm flange fit using the fold method. The fold method decreases the tunnel by 4mm, so folding the cushion while using a 21mm flange may help you achieve a desired flange fit of 17mm. Simply fold the tunnel of the cushions down like a turtleneck. To learn more about the fold method, check out our How It Works page and the useful YouTube video from BeauGen Founder & CEO Tu-Hien Le.  

Please note: We recommend going up a flange size unless you are in between sizes. If you already use a size 27mm flange without the cushions, you will not be able to size up to a 28mm or larger to achieve a 27mm fit because the cushion will not stretch enough to fit a large flange. 

Due to its unique material, Clearly Comfys 2.0 are not recommended for moms needing a desired flange fit of 26 mm or larger. 

Will you offer larger/smaller sizes in the Clearly Comfy Cushion 2.0?

Great question! We’re always collecting feedback from our BeauGen Moms to hear about their experiences using our cushions to determine what other features - including sizes - our moms want.

While we don't have a specific timeline right now, we have heard your feedback, and Team BeauGen is working hard to develop additional sizes.

Can I do the fold method with the Clearly Comfy Cushion 2.0?

Yes! You can still do the fold method with our Clearly Comfy Cushions 2.0. If you want to learn more about the fold method, check out our How It Works page and the useful YouTube video from BeauGen Founder & CEO Tu-Hien Le.

The breast pump cushions don’t seem to fit around my nipples.  Is there a way to stretch them?

Yes! You can “train” your breast pump cushions to conform to the size and shape of your flange by stretching them around the outside of your flanges (see the first image below). 

If you have a flange that does not allow you to stretch the cushions, then we recommend training your cushions around a glue stick (see second image). Doing this for an hour or more will help the cushions to relax if you are finding them a little snug.

How to train breast pump cushion      

Pumping experience

Will the breast pump cushions help to increase my supply?

The method for increasing supply will vary from mom to mom, but generally requires nursing and/or pumping more frequently. Using our cushions does not guarantee an increase in supply, but it may help by providing maximum nipple protection and comfort while pumping to full empty on a regular basis.

Will the breast pump cushions affect my letdown?

The overall quantity of milk pumped with or without the cushions should be the same.

Will the breast pump cushions work for everyone?

Every mom is different. If there is a specific situation you want to inquire about to see if the cushions will help, feel free to reach out to pumped@beaugen.com with your questions.

Will the cushions help with elastic nipples?

While our cushions were not explicitly designed for mamas with elastic nipples, many customers find that our cushions help hold back elastic tissue and improve comfort while pumping. If you have elastic nipples and have any questions about our cushions, please reach out to our Mommy Care Team at pumped@beaugen.com.

Care

How do I wash my breast pump cushions?

Wash with gentle dish or hand soap and rinse under warm water.

Can I sterilize my breast pump cushions?

Since the material is so soft and stretchy, exposing the cushions to high temperatures may make them more prone to tearing. Avoid sterilizing your breast pump cushions with boiling water, steamer bags, or open flame.

How should I store my breast pump cushions?

Store your nipple cushions in a dry, climate-controlled location, and out of reach from small children.

Do I have to replace my cushions?  

Yes! Similar to other breast pump supplies that need to be regularly replaced with frequent use, we recommend replacing your cushions monthly to help you get the most out of each pumping session. 

Please note that the cushions' longevity will vary for each mom based on a variety of factors, including: frequency of use, care of cushions, and length of pumping session. We recommend replacing your cushions every 2-8 weeks, depending on frequency and duration of each pumping session. Watch for signs of wear, such as thinning or tearing, and that is when you will know it is time to replace your cushions. Please contact our Mommy Care Team if your cushions last less than 30 days.

Why do I have to replace my cushions?

Over time, with consistent use, the cushions will start to thin and lose their cushion-y feel. You might also experience a tear in your cushion; this is a normal sign of wear.

When it does come time for you to get a new pair, remember that our cushions are 100% recyclable!

My cushions tore shortly after use. What can I do?

We’re terribly sorry to hear that your cushion tore. We recommend the Clearly Comfy Cushions 2.0 for moms looking for a desired flange fit between 19-25mm. If you used a flange size outside the recommended range that is likely why the cushion tore prematurely.

Reach out to our Mommy Care Team and we'd be happy to send you a replacement or refund your purchase. 

 

Material

What are the breast pump cushions made of?

All of BeauGen’s breast pump cushions are made out of a food-safe, BPA-free and FDA-compliant plastic material. The cushion is 100% recyclable.  

Why are the Original BeauGen Breast Pump Cushions so sticky?

The unique, tacky texture of the cushions is essential in making sure that they adhere to the flange and stay in place while pumping. If you find that the cushions are sticking to your skin and causing discomfort, we recommend using a lubricant, like coconut oil, to increase comfort.

 

The Clearly Comfy Cushions 2.0 feel tackier than the first generation Clearly Comfy Cushions. Is that okay?

CCC 2.0 has a slightly tacky material reminiscent of our Original BeauGen Breast Pump Cushion, allowing for a better seal with the flange while still retaining its cone-shape for easy insertion and removal from the flange. Simply insert your Clearly Comfy Cushion 2.0 in your breast pump flange and pump as usual.

Shipping

When will I receive my order?

Please see our Shipping Policies for up-to-date shipping information. 

The order cut-off time is 12:00 PM Eastern to count as the first business day. Orders placed after 12:00 PM Eastern are processed the next business day.

Do you ship internationally?

Currently, we ship to any location in US. To inquire about shipping to a specific country or for international wholesale opportunities, please contact us at pumped@beaugen.com.

Returns

What is your return policy?

Please see our return and refund policy for details. Customers are responsible for the cost of return shipping, any preferred shipping method is acceptable. All international sales are final.

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Because breast pump cushions are a personal use item, we do not accept returns after use. If the cushions do not help with comfort or fit while pumping, or cause an adverse effect to your pumping experience, please email our Mommy Care Team at pumped@beaugen.com within 30 days of delivery. We do consider refunds on a case by case basis. 

We care about you and we want to help you have the most optimal pumping experience!