Frequently Asked Questions

Our Mommy Care Team is always here for you. Please reach out at anytime. 

General

Will the breast pump cushions work with my pump?
Do I need your product if I don’t have any problems with pumping?
Do I need your product if I am not pumping?
Can I use these breast pump cushions like a nipple shield to nurse my child?
Will the Clearly Comfy Cushions last longer or as long as the original BeauGen Breast Pump Cushions?
I like the Original BeauGen Breast Pump Cushions. What’s the advantage of the Clearly Comfy Cushions?
Will you re-stock the Original BeauGen Breast Pump Cushion?

Sizing

How thick is the breast pump cushion? Will I need to go up a flange size to use it?
What size flanges work best with the Clearly Comfy breast pump cushions?
What size flanges work with the breast pump cushions?
Will you offer larger/smaller sizes in the Clearly Comfy Cushion?
Can I still do the fold method with the Clearly Comfy Cushion?
The breast pump cushions don’t seem to fit around my nipples. Is there a way to stretch them?

Pumping experience

Will the breast pump cushions help to increase my supply?
Will the breast pump cushions affect my letdown?
Will the breast pump cushions work for everyone?

Care

How do I wash my breast pump cushions?

Material

What are the Original Breast Pump Cushions made of?
Why are the Original BeauGen Breast Pump Cushions so sticky?
What are the Clearly Comfy Cushions made of?
The Clearly Comfy Cushions don’t feel as sticky or tacky as the Original BeauGen Breast Pump Cushions. Is that okay?

Shipping

When will I receive my order?
Do you ship internationally?

Returns

What is your return policy?

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Do you still have questions? Contact our Mommy Care Team here and let us know!

General:

Will the breast pump cushions work with my pump?

Our breast pump cushions will work with most major pump brands and accessories. However, the breast pump cushion is not guaranteed to work with the Pumpin Pals flanges due to their unique design requirements.  To inquire about compatibility with a specific product, contact us at pumped@beaugen.com.

Do I need your product if I don’t have any problems with pumping?

That’s great that you don’t find any discomfort while pumping! A secondary use of our breast pump cushions is to help you with sizing if you are in between flange sizes.

Do I need your product if I am not pumping?

Our product is exclusively designed for breast pumping moms. If you are not choosing to pump, you don’t need our cushions – though you still get our love and support!

Can I use these breast pump cushions like a nipple shield to nurse my child?

Please be aware that the breast pump cushions are potential choking hazards for small children. Only use the cushions with a breast pump as intended. 

Will the Clearly Comfy Cushions last longer or as long as the original BeauGen Breast Pump Cushions?

Similar to our Original BeauGen Breast Pump Cushions, we recommend replacing your Clearly Comfy Cushions every 2-8 weeks, depending on frequency and duration of each pumping session. Replacing your cushions regularly will help you get the most out of each pumping session. 

Please note that the cushions' longevity will vary for each mom based on a variety of factors, including: frequency of use, care of cushions, and length of pumping session. Watch for signs of wear, such as thinning or tearing, as that is when you will know it is time to replace your cushions.

If your cushions last less than 30 days, please reach out to our Mommy Care Team for assistance.

I like the Original BeauGen Breast Pump Cushions. What’s the advantage of the Clearly Comfy Cushions?

We’re glad to hear that you like the Original BeauGen Breast Pump Cushions. Over the past year, we’ve received feedback from many of our BeauGen mamas requesting soft, stretchy cushions that are clear to better help with nipple alignment. 

Will you re-stock the Original BeauGen Breast Pump Cushion?

At BeauGen, our mission is to develop solutions that address the challenges our mamas face. We’ve received feedback over the years that mamas are looking for clearer cushions to help with alignment. We pride ourselves in having our ear to the ground so that we’re ready to solve problems when they arise. 

So we’ve been hard at work with our manufacturer to develop a cushion that is soft and stretchy like our original cushion, but also meets our customers’ request for a clear cushion. 

Once we’ve sold out of our Original BeauGen Breast Pump Cushion, we will not restock them at this time.

 

Sizing:

How thick is the breast pump cushion? Will I need to go up a flange size to use it?

Both the Clearly Comfy Cushion and the Original BeauGen Breast Pump Cushion are 1mm thick on both sides, so it will reduce the flange size by approximately 2mm. We recommend going up a flange size unless you are in between sizes. If you experience any uncomfortable rubbing during your first use, you can also try the fold method (i.e. - User Tips 5 & 6).

What size flanges work best with the Clearly Comfy breast pump cushions?

We recommend the Clearly Comfy Cushions for moms looking for a desired flange fit between 19-25mm. Due to its slightly firmer material, Clearly Comfys are not quite as stretchy as Originals and thus are not recommended for moms needing a fit of 26 mm or larger.

What size flanges work with the Original BeauGen Breast Pump Cushions?
The Original breast pump cushions are most optimal when used with flange sizes 21mm-27mm.

 

Will you offer larger/smaller sizes in the Clearly Comfy Cushion?

Great question! We’re currently collecting feedback from our BeauGen Moms to hear about their experiences using our Clearly Comfy Cushion to determine what other features - including sizes - our moms want.

While we don't have a specific timeline right now, Team BeauGen is working hard to develop additional sizes. Click here to share your desired flange fit and help us support even more pumping moms in the future. We can’t wait to hear your thoughts!

Can I still do the fold method with the Clearly Comfy Cushion?

Yes! You can still do the fold method with our Clearly Comfy Cushions. If you want to learn more about the fold method, check out our How It Works page. 

The breast pump cushions don’t seem to fit around my nipples.  Is there a way to stretch them?

Yes! You can “train” your breast pump cushions to conform to the size and shape of your flange by stretching them around the outside of your flanges. Doing this for an hour or more will help the cushions to relax if you are finding them a little snug. See image below.

How to train breast pump cushion

Pumping experience: 

Will the breast pump cushions help to increase my supply?

The method for increasing supply will vary from mom to mom, but generally requires nursing and/or pumping to “full empty” more frequently. Using our cushions does not guarantee an increase in supply, but it may help by providing maximum nipple protection and comfort while pumping to full empty on a regular basis.  

Will the breast pump cushions affect my letdown?

Some moms may experience a slower letdown; however, the overall quantity pumped with or without the cushions should be the same.  

Will the breast pump cushions work for everyone?

Every mom is different. If there is a specific situation you want to inquire about to see if the cushions will help, feel free to reach out to pumped@beaugen.com with your questions.

Care:

How do I wash my breast pump cushions?

Use gentle dish or hand soap and rinse under warm water.  

Can I sterilize my breast pump cushions?

Since the material is so soft and stretchy, exposing the cushions to high temperatures may make them more prone to tearing. Avoid sterilizing your breast pump cushions with boiling water, steamer bags, or open flame.

How should I store my breast pump cushions?

Store your nipple cushions in a dry, climate-controlled location, and out of reach from small children.

Do I have to replace my cushions?  

Yes! Similar to other breast pump supplies that need to be regularly replaced with frequent use, we recommend replacing your cushions monthly to help you get the most out of each pumping session. 

Please note that the cushions' longevity will vary for each mom based on a variety of factors, including: frequency of use, care of cushions, and length of pumping session. We recommend replacing your cushions every 2-8 weeks, depending on frequency and duration of each pumping session. Watch for signs of wear, such as thinning or tearing, and that is when you will know it is time to replace your cushions.

Why do I have to replace my cushions?

Over time, with consistent use, the cushions will start to thin and lose their cushion-y feel. You might also experience a tear in your cushion; this is a normal sign of wear.

When it does come time for you to get a new pair, remember that our cushions are 100% recyclable!

My Clearly Comfy Cushions tore shortly after use. What can I do?

We’re terribly sorry to hear that your cushion tore. We recommend the Clearly Comfy Cushions for moms looking for a desired flange fit between 19-25mm. If you used a flange size outside the recommended range that is likely why the cushion tore prematurely.

Reach out to our Mommy Care Team and we'd be happy to send you a replacement or refund your purchase. 

Material:

What are the Original BeauGen Breast Pump Cushions made of?

BeauGen’s breast pump cushions are made out of a food-safe, BPA-free and FDA-compliant plastic material. The cushion is 100% recyclable.   

Why are the Original BeauGen Breast Pump Cushions so sticky?

The unique, tacky texture of the cushions is essential in making sure that they adhere to the flange and stay in place while pumping. If you find that the cushions are sticking to your skin and causing discomfort, we recommend using a lubricant, like coconut oil, to increase comfort.

What are the Clearly Comfy Cushions made of?

Just like our Original BeauGen Breast Pump Cushions, our Clearly Comfy Cushions are still made out of a food-safe, BPA-free and FDA-compliant plastic material. The Clearly Comfy Cushion is also 100% recyclable. 

The Clearly Comfy Cushions don’t feel as sticky or tacky as the Original BeauGen Breast Pump Cushions. Is that okay?

Yes, BeauGen’s Clearly Comfy Cushions are not as sticky or tacky as our Original cushions. The stickiness does not have an impact on the performance of the cushion. Simply insert your Clearly Comfy Cushion in your breast pump flange and pump as usual. 

Shipping:

When will I receive my order?

Please see our Shipping Policies for up-to-date shipping information. 

The order cut-off time is 12:00 PM Eastern to count as the first business day. Orders placed after 12:00 PM Eastern are processed the next business day.

Do you ship internationally?

Currently, we ship to any location in US. To inquire about shipping to a specific country or for international wholesale opportunities, please contact us at pumped@beaugen.com.

Returns: 

What is your return policy?

Please see our return and refund policy for details.  Customers are responsible for the cost of return shipping, any preferred shipping method is acceptable. All international sales are final.

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Because breast pump cushions are a personal use item, we do not accept returns after use. However, we do consider refunds on a case by case basis.  Email us at pumped@beaugen.com for more details.