Frequently Asked Questions


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Get your breast pump cushion questions answered!

Have more? Contact us here and let us know!

 

General:

What is BeauGen?

BeauGen is a startup company established in 2015 by parents Tu-Hien Le and Chris Chang. Our mission is to develop mom-inspired innovation that makes motherhood (even) better.

Will the breast pump cushions work with my pump?

Our breast pump cushions will work with most major pump brands and accessories. However, the breast pump cushion is not guaranteed to work with the Medela Symphony pump and/or Pumpin Pals flanges due to their unique design requirements.  To inquire about compatibility with a specific product, contact us at hello@beaugen.com.

Do I need your product if I don’t have any problems with pumping?

That’s great that you don’t find any discomfort while pumping! A secondary use of our breast pump cushions is to help you with sizing if you are in between flange sizes.

Do I need your product if I am not pumping?

Our product is exclusively designed for breast pumping moms. If you are not choosing to pump, you don’t need our cushions – though you still get our love and support!

How many breast pump cushions come in each package?

The white breast pump cushion pair comes with two cushions per package. We also offer individual cushions too.

Can I use these breast pump cushions like a nipple shield to nurse my child?

Please be aware that the breast pump cushions are potential choking hazards for small children. Only use the cushions with a breast pump as intended. 

Sizing:

How thick is the breast pump cushion? Will I need to go up a flange size to use it?

The cushion is 1mm thick on both sides, so it will reduce the flange size by approximately 2mm. We recommend going up a flange size unless you are in between sizes. If you experience any uncomfortable rubbing during your first use, you can also try the fold method (i.e. - User Tips 5 & 6).

What size flanges work with the breast pump cushions?

The breast pump cushions are most optimal when used with flange sizes 21mm-27mm.

How can the breast pump cushions fit such a big range of flange sizes?

We purposely designed our cushions to be stretchy, so they conform to any mom's nipple shape and size. However, with so many choices for flange shape and size available, you may need to test out different flanges in order to achieve your most comfortable results.

The breast pump cushions don’t seem to fit around my nipples.  Is there a way to stretch them?

Yes! You can “train” your breast pump cushions to conform to the size and shape of your flange by stretching them around the outside of your flanges. See image below

train_breast_pump_cushion_pain_manual

Pumping experience:

 

Will the breast pump cushions help to increase my supply?

The method for increasing supply will vary from mom to mom, but generally requires nursing and/or pumping to “full empty” more frequently. Using our cushions does not guarantee an increase in supply, but it may help by providing maximum nipple protection and comfort while pumping to full empty on a regular basis.  

Will the breast pump cushions affect my letdown?

Some moms may experience a slower letdown; however, the overall quantity pumped with or without the cushions should be the same.  

Will the breast pump cushions work for everyone?

Every mom is different. If there is a specific situation you want to inquire about to see if the cushions will help, feel free to reach out to hello@beaugen.com with your questions.

Care:

How do I wash my breast pump cushions?

Use gentle dish or hand soap and rinse under warm water.  

Can I sterilize my breast pump cushions?

Since the material is so soft and stretchy, exposing the cushions to high temperatures may make them more prone to tearing. Avoid sterilizing your breast pump cushions with boiling water, steamer bags, or open flame.

How should I store my breast pump cushions?

Store your nipple cushions in a dry, climate-controlled location, and out of reach from small children.

Material:

What are the breast pump cushions made of?

BeauGen’s breast pump cushions are made out of food-safe, FDA-compliant, medical-grade thermoplastic elastomer (TPE) material.   

International orders:

Do you ship internationally?

Currently we ship to any location in U.S. and Canada. To inquire about shipping to a specific country or for international distributor partnership opportunities please contact us at hello@beaugen.com.

Returns: 

What is your return policy?

We will accept unused and unopened packages within 30 days of purchase for a full refund. All international sales are final.

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Because the breast pump cushions are a personal use item, we do not accept returns after use. However, we do consider refunds on a case by case basis.  Email us at hello@beaugen.com for more details.