Frequently Asked Questions about BeauGen Cushions

Our Mommy Care Team is always here for you.

General

Will BeauGen cushions work with my pump?

Our cushions work with most major pump brands and accessories on the market, including Spectra, Medela, Willow, Elvie (by folding the cushion), BabyBuddha, Lansinoh, Hygeia, and Evenflo, just to name a few. However, the cushions are not guaranteed to work with Pumpin Pals flanges due to their unique design. To inquire about compatibility with a specific product, contact us at pumped@beaugen.com.

What are the cushions made of?

Our cushions are made of a food-safe, BPA-free, latex-free and FDA-compliant stretchy plastic material. The cushion is 100% recyclable and made in the USA. Click here for more information on what is and is not in our Breast Pump Cushions.  

Do I need cushions if I don’t have discomfort while pumping?

That’s great that you do not experience any rubbing or friction discomfort while pumping! Our cushions also help provide a more customized fit if you are in-between standard flange sizes.

Do I need cushions if I am not pumping?

Our cushions are exclusively designed for those who are breast pumping. If you are not pumping, you do not need our cushions – though you will still get our love and support!

Can I use cushions like a nipple shield to nurse my child?

No, only use cushions with a breast pump as intended. Please be aware that breast pump cushions are potential choking hazards for small children.

Sizing

What size flanges work best with the cushions?

Cushions are compatible with flange sizes 21-28mm. Because the cushions are approximately 1mm thick, once inserted in the flange, the cushion decreases the flange size by 1-2mm. Thus, we recommend cushions for moms who measure between 19-26mm.

BeauGen cushions are compatible with flange size 21-28mm. Cushions decrease the flange size by 1-2mm.

Some mamas do find success achieving a 17mm flange fit using the fold method. The fold method decreases the flange tunnel by 3-4mm, so folding the cushion while using a 21mm flange may help you achieve a desired flange fit of 17-18mm. Simply fold the tunnel of the cushions down like a turtleneck. To see the fold method in action, check out our How It Works page and the how-to YouTube video.  

Please note: Unless you are in between sizes, you may need to go up in flange size to accommodate the cushion. If you measure 28mm and already use a size 28mm flange without the cushions, you will not be able to size up to a 29mm or larger to achieve a 28mm fit because the cushion does not stretch enough to fit flanges larger than 28mm. 

Due to its unique material, cushions are not recommended for moms measuring 29 mm or larger. 

While we don't have a specific timeline right now, our product development team is thinking about the next generation of breast pump cushions. Click here to complete a brief survey to help us prioritize the development of more sizes to better support even more moms. 

How thick is the cushion? Will I need to size up my flange to use it?

Cushions are approximately 1mm thick, so when inserted into a flange, the cushions reduce the flange size by approximately 1-2mm. We recommend going up a flange size unless you are in between sizes. If you experience any uncomfortable rubbing during your first use, you can also try the fold method.

Will you offer larger/smaller cushion sizes?

Great question! We’re always collecting feedback from our BeauGen Moms to hear about their experiences using our cushions to determine what other features - including sizes - our moms want.

While we don't have a specific timeline right now, we have heard your feedback, and our product development team is thinking about the next generation of breast pump cushions. Click here to complete a brief survey to help us prioritize the development of more sizes to better support even more moms. 

What is the fold method?

The fold method is turtle necking the tunnel of the cushion. To learn more about the fold method, check out our How It Works page and this useful how-to YouTube video.

The cushions don’t seem to fit around my nipples. Is there a way to stretch them?

Yes! If you are finding them a little snug, you can “train” your cushions to conform to the size and shape of your flange by stretching them around the outside of your flanges (see the first image below). 

If you have a flange that does not allow you to stretch the cushions, then we recommend training your cushions around a similar-sized cylindrical object, such as a glue stick (see second image). Doing this for an hour or more will help the cushion material to "relax".

How to train breast pump cushion    This is an example on how you can use ordinary items you have in your house to train your Breast Pump Cushions  

Pumping experience

Will the cushions help to increase my supply?

The method for increasing supply will vary from mom to mom, but generally requires nursing and/or pumping more frequently. Using our cushions does not guarantee an increase in supply, but it may help by providing maximum nipple protection and comfort while pumping to full empty on a regular basis.

Will the cushions affect my letdown?

The overall quantity of milk pumped with or without the cushions should be the same.

Will the cushions work for everyone?

Every mom is different. If there is a specific situation you want to inquire about to see if the cushions will help, feel free to reach out to pumped@beaugen.com with your questions.

Will the cushions help with elastic nipples?

While our cushions were not explicitly designed for mamas with elastic nipples, many customers find that our cushions help hold back elastic tissue and improve comfort while pumping. If you have elastic nipples and have any questions about our cushions, please reach out to our Mommy Care Team at pumped@beaugen.com.

Care

How do I wash my breast pump cushions?

Wash with gentle dish or hand soap and rinse under warm water.

Can I sterilize my cushions?

Since the material is so soft and stretchy, exposing the cushions to high temperatures may make them more prone to tearing. Avoid sterilizing your breast pump cushions with boiling water, steamer bags, or open flame.

How should I store my cushions?

Store your nipple cushions in a dry, climate-controlled location, and out of reach from small children.

Do I have to replace my cushions?  

Yes! Similar to other breast pump supplies that need to be regularly replaced with frequent use, we recommend replacing your cushions monthly to help you get the most out of each pumping session. 

Please note that the cushions' longevity will vary for each mom based on a variety of factors, including: frequency of use, care of cushions, and length of pumping session. We recommend replacing your cushions every 2-8 weeks, depending on frequency and duration of each pumping session. Watch for signs of wear, such as thinning or tearing, and that is when you will know it is time to replace your cushions. Please contact our Mommy Care Team if your cushions last less than 30 days.

Why do I have to replace my cushions?

Over time, with consistent use, the cushions will start to thin and lose their cushion-y feel. You might also experience a tear in your cushion; this is a normal sign of wear.

When it does come time for you to get a new pair, remember that our cushions are 100% recyclable!

My cushions tore shortly after use. What can I do?

We’re terribly sorry to hear that your cushion tore. We recommend the cushions for moms looking who measure 19-26mm. If you used a flange size outside the recommended range that is likely why the cushion tore prematurely.

If you used a flange size between 21-28mm and the cushion still tore prematurely, please reach out to our Mommy Care Team via email, pumped@beaugen.com, and we'd be happy to send you a replacement. 

Subscriptions 

How do I log into my subscription account? It says I don’t have an account.

After you subscribe, you will receive an email prompting you to create an account. Customer accounts are not automatically created when a Subscription is started. If you're unable to find your account, you might not have set up an account yet. No worries! Simply follow the below steps to create your account:

  1. Click here to get to our VIP Customer Account Creation Page. 
  2. Once you're at this page, enter your information and a password. If there is already an account associated with that email address, it will let you know and prompt you to log in. If you aren’t sure what your password is, you can reset your password. 
  3. If there is not already a subscription account associated with that email address, it will create an account and you'll be able to access all of the purchase and account information associated with that email address.
  4. That’s it!  PRO TIP: After your first 3 deliveries, you can skip or cancel your subscription at anytime - flexibility for your busy mommying life!

If you have further questions about creating a subscription account, please reach out to our VIP Mommy Care Team at vip@beaugen.com

What are the benefits of being a BeauGen VIP?

  • Get 1-, 2-, 3- or 4-pairs of cushions conveniently delivered to your door every month. PLUS, save on every recurring order AND get free shipping with every standard delivery in the US. 
  • Choose PREPAY and SAVE even more! After the prepay period is complete, your subscription auto renews for another prepaid period at the prevailing rate.
  • Don’t worry about keeping track of yet another product!
  • Skip, adjust your delivery date, or cancel any time after 3 deliveries. It’s easy to manage your account in your customer portal. 
  • Free Mama on Track Digital Journal ($15 value).
  • Contact our Mommy Care Team through our dedicated VIP Mom email address to ask questions, troubleshoot a problem, or receive expert advice.
  • Early access to special events, promotions, product releases, and sales.

To see even more VIP Mom Benefits, click here to learn more!

Can I add more cushions to my existing subscription?

Yes! You can make changes to the number of pairs of cushions in your subscription (e.g. upgrade from 1-pair to 2-pairs or change from 4-pairs to 3-pairs per month) as long as you do it before your order processes. We’ll send you a notification several days before your order processes so you remember to log into your account to make changes. 

Having a hard time making changes to your subscription? Please reach out to our VIP Mommy Care Team at vip@beaugen.com. We’re always here to help!

Can I change my cushion delivery date? 

Yes! Just log into your handy subscription portal and update the shipment date. You can also adjust the frequency as well! Just make sure you update your preferences several days in advance of when your next order processes. 

For any assistance or questions regarding your delivery date, please reach out to our VIP Mommy Care Team at vip@beaugen.com

Shipping

When will I receive my order?

Please see our Shipping Policies for up-to-date shipping information. 

The order cut-off time is 12:00 PM Eastern to count as the first business day. Orders placed after 12:00 PM Eastern are processed the next business day.

Do you ship internationally?

Currently, we ship to any location in US. To inquire about shipping to a specific country or for international wholesale opportunities, please contact us at pumped@beaugen.com.

Returns

What is your return policy?

Please see our return and refund policy for details. Customers are responsible for the cost of return shipping and providing a tracking number. Any preferred shipping method is acceptable. All international sales are final.

What if I find out the cushions don’t work for me?  Can I return for a full refund?

Because cushions are a personal use item, we do not accept returns after use. If the cushions do not help with comfort or fit while pumping, or cause an adverse effect to your pumping experience, please email our Mommy Care Team at pumped@beaugen.com within 30 days of delivery. We do consider refunds on a case by case basis. 

We care about you and we want to help you have the most optimal pumping experience!

Do you still have questions?

Please reach out anytime, we love to help!

Connect with our Mommy Care Team at pumped@beaugen.com, on FacebookInstagramLinkedInPinterestYouTube, and by texting SUPPORT to 919-439-3942.